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Terms and Conditions

  1. Introduction
Welcome to broolls!
These terms and conditions outline the rules and regulations for the use of broolls´ Website, located at
By accessing this website we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


  1. General Information
To place an order on the website you must be at least 18 (eighteen) years old or, if you are a minor, have the authorization of your parents or legal representatives to hire under legal terms. When you use this website, you declare that you fulfil these conditions.
We make no warranty that the website will meet your requirements or will be uninterrupted (timely or error-free), that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy and reliability of the website.
The present Terms & Conditions may be changed at any time, and in this situation, we will post on the website an updated version and a warning to alert to the new version thereof. These terms were last changed in November 2020. The use of the website as well as the realization of any order, after Broolls has published a new version of the Terms & Conditions, will be subject to the version of the Terms & Conditions in force, which must be expressly accepted prior to the submission of the order.
The following Terms & Conditions regulate the sale of the products presented on the website by the Company:
- MASSIVECHARISM – BRANDS COLLECTION UNIPESSOAL, LDA., hereinafter identified on the website by the brand “broolls”.
- HEADQUARTERS: Rua da Portela, nº 446, 4500-791 Nogueira da Regedoura, Portugal
- VAT NUMBER: 515950050
- Tel: + 351 911821861
- E-mail:


  1. Pricing, Shipping Costs and Promo Codes
All prices shown in this website are in EURO´s and inclusive of VAT at 23%. Where applicable, VAT may change from time to time.
The shipping costs will be charged according to the values indicated on the website, calculated, namely, according to the selected shipping method.
You will always be informed, in a clear and concise way, prior to the completion of the order, about the total price of the product, which includes the price, all taxes and charges, additional transport costs, shipping costs or any other costs that may exist.
Broolls reserves the right to change the prices of products and shipping costs at any time, without affecting, however, the orders in respect of which the order has already been completed.
Promotional codes are codes or words coded as "PROMO CODES" which, for example, may offer you discounts on certain products, in your entire order, or may represent the offer of shipping costs. Promotional codes only apply to purchases made on the Broolls website and can only be used in the country where the purchase was made.
In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when making the payment. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.


  1. Payment
We accept VISA credit card, MASTERCARD credit card, debit card and Paypal. If you have a Portuguese bank account we also accept MB payments. We take payment from your card at the time you place the order on our website.
All credit card and debit cards holders are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.


  1. Description of Products and Availability

If an item sells out, we will take it of display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.


  1. Registration as a customer, shopping and placing an order
If you would like to place an order, you can do it in two different ways. Firstly, you can register an account with us with a unique personal log-in name and password combination. Your personal details will be stored behind your log-in name and password and these details can only be changed and accessed by you. As soon as you have a log-in name and a password, you can place your order.
Secondly, if you wish to place an order without an account, select the desired product including all the specifications (color, size…) and then press “Add to Basket” button. When you have finished shopping, click on the “Place Order” button. As clicking this button, the payment process starts and then enter your details carefully and the respectively address you want your order delivered to.
Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address once you registered in order to avoid errors. Please make sure that your SPAM filter does not cause you to not receive our messages.
You are solely responsible for any abuse of your account such as when someone else places an order using your password. When placing an order, you have agreed that this Terms & Conditions apply to such order. In case you suspect you account is being abused please contact us at


  1. Delivery
After shipping your order we will send you a dispatch confirmation by email. You will have  a track and trace code which allow you to track your order.  We send the goods that you have ordered through DHL, UPS or CTT depending on your location.
It is important that you give us the right address when placing the order. Please note that it´s not possible to have your order to a P.O. Box.
The delivery cost will depend on the geographic location of your shipping details.
For further information please check our returns & exchanges page.


  1. Returns and Exchange Process
During 14 days from the delivery of your package you may request to exchange or return your order. In order to receive a return/exchange authorization please send us an email to at the earliest possibility clearly explaining the reason for your return/exchange.
All merchandise must be returned/exchanged to Broolls warehouse unworn and like-new condition with the original packaging. Items must be returned accompanied by the official documentation (original receipt).
Broolls is not responsible for shipping costs that may incur regarding the return/exchange of a product. Refunds for returned products will be made as soon as possible, 30 days at the latest, after Broolls office receives the returned product(s) and checks if they have not been worn and in like-new condition with the original packaging. The refund will be made to the credit/debit card that was used to place the order. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Broolls company.
In the event that the wrong product has been sent to you, we will fix this issue by sending you the correct item absent of shipping costs, once we have received the wrong item from you. Any costs incurred on the behalf of the return of the wrong item shall also be refunded by us once we have received the goods from you.
If the goods are lost or damaged in transit, please let us know within 15 days from the time your order was placed, so that we can make a claim against the carrier. We will offer you the choice of replacement or a full refund.
Returns & Exchanges should be sent to the address below with the following contact details:
Address: Rua da Portela, nº 446, 4500-791 Nogueira da Regedoura, Portugal
Tel: + 351 911821861


  1. Warranty
Broolls ensures the guarantee of conformity for goods purchased on the website.
For this, it is necessary that the nonconformity of the product acquired exists at the moment of delivery and manifests itself within a maximum period of two (2) years from the delivery of the product ("Guarantee").
Therefore, in case of finding a lack of conformity of the product purchased with the contract, you should, within a maximum and non-extendable period of two (2) months from the date of detection of the lack of conformity, contact Broolls, providing the order number, the product details and identifying the nonconformity in question, for the following contacts:
Address: Rua da Portela, nº 446, 4500-791 Nogueira da Regedoura, Portugal
Tel: + 351 911821861
If, after examining the product, Broolls verifies that there is a defect or lack of conformity of the purchased product, the customer may choose to request that the goods be replaced free of charge, through repair or replacement, through an appropriate price reduction or through the termination of the contract with full reimbursement of the price. As mentioned, these rights must be exercised within the maximum and non-extendable period of three (3) years from the delivery of the product, under penalty of expiration.
Broolls will proceed to repair, deliver a new product or refund, partially or totally, depending on your choice, as soon as possible and always within a maximum period of 30 (thirty) days.
In case of option to terminate the contract, with the concomitant return of the product, you will be refunded the amount paid as the price for the good, as well as the costs of delivery and, if applicable, the costs of return. The refund of the amount will be made for the same payment method that you used in the initial transaction.
Are excluded from the warranty effects or malfunctions resulting from improper use of the products purchased, non-compliance with the indications/instructions accompanying the products or from repairs carried out by unauthorized third parties.


  1. Complaints Procedure

We do our best to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by e-mail to We will contest your complaint/comment as soon as possible and within a maximum of 10 days.


  1. Cookies
We employ the use of cookies. By accessing, you agreed to use cookies in agreement with the Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


  1. License
Unless otherwise stated, and/or its licensors own the intellectual property rights for all material on
All intellectual property rights are reserved. You may access this from for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
  • Republish material from
  • Sell, rent or sub-license material from
  • Reproduce, duplicate or copy material from
  • Redistribute content from
  • This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


  1. Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
  • commonly-known consumer and/or business information sources;
  • com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Broolls logo or other artwork will be allowed for linking absent a trademark license agreement.


  1. iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


  1. Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.


  1. Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


  1. Liability and Indemnity
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Our liability for losses you suffer as a result of us breaking this terms and conditions is strictly limited to the purchase price of the product you purchased. In relation to our contractual obligations to supply the goods following acceptance of orders placed on our website, we will not be liable for any loss or damage whatsoever, in any way connected with your use of the website.


  1. Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


  1. Property
All copyright, trademark and other intellectual property rights in the materials or content that are provided as part of the website are at any time owned by Broolls or the licensor, so you may only use such material in the manner expressly authorized.
This does not prevent you from using the website, to the extent necessary, to copy the information relating to your order or Contract data.


  1. Customer Communications
The applicable law requires that the information or notifications sent are in writing. By using this website, you agree that the notifications sent by Broolls are sent electronically.
For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other notices sent electronically satisfy the legal requirement that such notices are in writing. This condition will not affect the rights recognized by law.
In case of doubt about these Terms & Conditions, you can contact Broolls through the contact forms available on the website, as well as by calling +351 911821861  or by email
Customer service hours are Monday to Friday, between 9:00 AM and 7:00 PM (GTM).


  1. Applicable Law
All matters relating to the application or interpretation of the present Terms & Conditions and any dispute resulting from the interpretation, validity or breach of contract between the parties shall be subject to the jurisdiction of the competent Portuguese courts.
To such disputes will be applicable, with express resignation to another, the Portuguese law.
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